Privacy Policy

1. Scope

This policy covers personal data collected through this website and our related communications. If you use Clarimed through a clinic or healthcare provider — for example a patient app or a clinic system — that provider decides how your health information is used, and its own privacy notice applies. In those cases we process data on the provider’s behalf and under its instructions.

2. Personal data we collect

• Contact details you give us, such as your name, email address, phone number and organisation, when you sign up for updates, fill in a form or write to us.
• The content of your messages and enquiries.
• Technical data collected automatically when you browse, such as your IP address, browser type, device information, the pages you visit and the date and time of your visit.

We do not ask for medical information through this website. Please do not include health details in forms or emails to us.

3. How we use personal data

We use personal data to:

• respond to your enquiries and requests;
• send you updates you have asked for, such as news about Clarimed;
• discuss partnerships, pilots or services with healthcare providers and partners;
• operate, secure and improve this website;
• meet our legal and regulatory obligations.

We will not use your personal data for other purposes unless we tell you first and, where required, obtain your consent.

4. Consent and withdrawing it

By giving us your details, you consent to our collecting, using and disclosing your personal data for the purposes above. You can withdraw your consent at any time — for example by using the unsubscribe link in our emails or by contacting our Data Protection Officer. We will act on your request within a reasonable time and tell you about any consequences of withdrawing.

5. Sharing personal data

We do not sell personal data. We may share it with:

• service providers who host this website, send our emails or support our operations, under contracts that require them to protect it;
• our professional advisers, such as lawyers and auditors;
• public authorities, where the law requires it.

6. Transfers outside Singapore

Some of our service providers may store or process data outside Singapore. When this happens, we take steps — such as contractual safeguards — to make sure the data receives a standard of protection comparable to that under the PDPA.

7. Protecting personal data

We use reasonable administrative, technical and physical security arrangements to protect personal data against unauthorised access, collection, use, disclosure, copying, modification or disposal, and against loss. No method of transmitting or storing data is completely secure, but we work continuously to keep your data safe.

8. How long we keep it

We keep personal data only for as long as we need it for the purposes it was collected for, or as the law requires. When it is no longer needed, we delete it or anonymise it.

9. Access and correction

You can ask to see the personal data we hold about you, or ask us to correct it if it is inaccurate or incomplete. We may charge a reasonable fee for access requests and will tell you the amount first. We will respond as soon as reasonably possible.

10. Cookies

This website does not currently use analytics, advertising or tracking cookies, and it does not load content from third-party services. If we introduce such tools, we will update this policy first. You can manage cookies at any time in your browser settings.

11. Changes to this policy

We may update this policy from time to time. The latest version will always be on this page, with the date it was last updated.

12. Contact us

For questions about this policy, or to make a request about your personal data, please contact our Data Protection Officer:

You can also reach us through our contact page.